Shipments and Returns.

Shipping of your package.

Packages are usually shipped within 2 days after receipt of payment. They are shipped via Mondial Relay with a tracking number and delivered with signature. Packages can also be shipped via Colissimo or others and MyCospara reserves the right to choose the carrier that suits him. If you have special requests regarding the delivery method, we suggest you to contact us or select the delivery method available for more options, as it incurs additional costs.

Whatever the chosen delivery method, we send you a link to track your package online.

The shipping costs include the preparation and packing costs as well as the shipping costs. The preparation costs are fixed, while the shipping costs vary according to the total weight of the package. We recommend that you group all your items in one order. We can not group two orders placed separately and shipping charges apply to each of them. Your package is shipped at your own risk, but special attention is paid to fragile items.

Box sizes are appropriate and your items are properly protected.

In case of home delivery and you are absent, your package or a notice will be deposited in your mailbox, often you can reprogram the delivery by contacting the carrier, the buyer is the only one is allowed the case the request, if this is not the case your package will be at your disposal in a relay point.

Whatever the chosen delivery method, we send you a link to track your package online.

The shipping costs include the preparation and packing costs as well as the shipping costs. The preparation costs are fixed, while the shipping costs vary according to the total weight of the package. We recommend that you group all your items in one order. We can not group two orders placed separately and shipping charges apply to each of them. Your package is shipped at your own risk, but special attention is paid to fragile items.

Box sizes are appropriate and your items are properly protected.

In case of home delivery and you are absent, your package or a notice will be deposited in your mailbox, often you can reprogram the delivery by contacting the carrier, the buyer is the only one is allowed the case the request, if this is not the case your package will be at your disposal in a relay point.

For all carriers, the parcel remain available 15 days relay point, in the absence of no return, parcels will be returned by the carrier to the sender, in this case MyCospara can not be responsible and return shipping charges will be requested or deducted the invoice's

Returns and withdrawal of your package

You have a period of 90 days without giving any reason to return your order counted from the date of receipt.

To exercise your right it is sufficient to contact us by mail or by mail.

After exercising your right, you have 14 days to return the package from the date of sending your mail or email.

The refund will be triggered after receipt of your return or at the latest 14 days after the refund will be made using the same method of payment of the order and the totality of the order received.

The customer bears the cost of return and is the sole responsible for parcels in case of damage or loss of packages.

To take full advantage of this right:

  • The retraction must be conducted by the same person who placed the order.
  • The items must not have been opened by the customer, for lack of additional fees will be charged.
  • Beauty articles (perfume, corns and skin care, makeup) can not be returned after opening for health and safety reasons.

Adresse de retour :                                                           E-mail : service-client@mycospara.com

KHIYAT COSPARA

25 Rue Etiennes Thibault

77130 Montereau Fault Yonne